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Guarantee & Warranty
Seahorse Equipment Limited maintain a 24 month return to base warranty for Seahorse manufactured products from the date of purchase, And a 12 month warranty return to base warranty on the batteries and strobe light. We are also happy to provide any ongoing servicing if required to any of the Seahorse Products beyond that period. Please note the warranty will become invalid if user modifications are made to the Seahorse products or non original Seahorse products or parts (for example batteries) are used in/with the Seahorse products. Non Seahorse manufactured products are limited to the manufacturer warranty.
The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part.
The item(s) in question needs to be returned to the Seahorse factory at the owners cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.
Repair and replacement components will be covered by the remainder of the new product warranty or 12 months, whatever is longer, on the same return to base conditions.
Only use Seahorse supplied products and components in the Seahorse system.
- Using batteries or chargers not supplied by Seahorse will invalidate your warranty.
- Modifications to the Seahorse products will invalidate your warranty.
- Repairs by unauthorised persons will invalidate your warranty.
All parts of the Seahorse products are serviceable either by repair or replacement and they carry a manufacturers warranty to replace or repair defective parts within 24 months of purchase. This is a normal “return to base” warranty, therefore freight back to the factory is not covered.
The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.
The warranty was increased from 12 months to 24 months for all units sold on or after the 1st December 2009.
Faulty or Damaged Goods under Warranty
If goods are being returned becuase they are fail to comply with the legal or manufacturers warranties, Seahorse Equipment Limited will advise you in regard to availabilty of a refund, exchange, repair or replacement, in accordance with your rights as a consumer under the Consumer Guarantees Act, and the Fair Trading Act.
Warranty on Repairs
Seahorse Equipment Limited provides a 12 month return to base warranty on repair work including the components used in the repairs.
Warranty on the Kayaks and accessories
Seahorse Equipment Limited provides a 24 month return to base.
Limited Warranty on the Strobe light
The warranty on the strobe light is limited to 12 months from the date of purchase. The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part. The warranty does not cover damage caused buy water entering the strobe light. This is caused by the bulb not being screw on tight against the seal.
Limited Warranty on the Batteries
The warranty on the batteries is limited to 12 months from the date of purchase. The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Batteries should last 2 or more years before you notice any significant drop in performance. Battery failure is generally caused by leaving the batteries discharged, or overcharging.
Money Back Guarantee
Seahorse Equipment Limited provides a 30 day money back guarantee (from date of purchase) that this is the best Kontiki fishing system you can buy. This guarantee is limited to the Seahorse Kontiki, winch and traceboard only. On return of the items, within the 30 days, the purchase amount net of any courier charges will be refunded to the purchaser.
Seahorse Equipment Limited reserves the right to correct any errors discovered after an internet order has been placed. This could involve advising the customer the correct price, offering to refund any moneies paid or overpaid, or the accepting payment of the balance between the incorrect price and the actual price.