Guarantee & Warranty

KONTIKI Warranty

Seahorse Equipment Limited maintain a 24 month return to base warranty for Seahorse manufactured products from the date of purchase, And a 12 month warranty return to base warranty on the batteries and strobe light. We are also happy to provide any ongoing servicing if required to any of the Seahorse Products beyond that period. Please note the warranty will become invalid if user modifications are made to the Seahorse products or non original Seahorse products or parts (for example batteries) are used in/with the Seahorse products. Non Seahorse manufactured products are limited to the manufacturer warranty.

The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part.
The item(s) in question needs to be returned to the Seahorse factory at the owners cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.

Repair and replacement components will be covered by the remainder of the new product warranty or 12 months, whatever is longer, on the same return to base conditions.

Only use Seahorse supplied products and components in the Seahorse system.

  • Using batteries or chargers not supplied by Seahorse will invalidate your warranty.
  • Modifications to the Seahorse products will invalidate your warranty.
  • Repairs by unauthorised persons will invalidate your warranty.

All parts of the Seahorse products are serviceable either by repair or replacement and they carry a manufacturers warranty to replace or repair defective parts within 24 months of purchase. This is a normal “return to base” warranty, therefore freight back to the factory is not covered.
The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.

The warranty was increased from 12 months to 24 months for all units sold on or after the 1st December 2009.

Faulty or Damaged Goods under Warranty

If goods are being returned becuase they are fail to comply with the legal or manufacturers warranties, Seahorse Equipment Limited will advise you in regard to availabilty of a refund, exchange, repair or replacement, in accordance with your rights as a consumer under the Consumer Guarantees Act, and the Fair Trading Act.

Warranty on Repairs

Seahorse Equipment Limited provides a 12 month return to base warranty on repair work including the components used in the repairs.

 

KONTIKI DRONE Warranty

Seahorse Equipment Limited maintain a 6 month return to base warranty for Seahorse KontikiDrone products from the date of purchase. This will be extended to 9 months on registration of the owners details with Seahorse.

The warranty does not cover the loss of a Seahorse KontikiDrone, line or accessories. It does not cover damage caused by misuse or water damage.

The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. It does not cover damage caused by misuse, misadventure or water damage.

Seahorse retains the right to determine whether to repair or replace the faulty part.

The item(s) in question needs to be returned to the Seahorse factory at the owners cost. Seahorse will then assess the item(s) to determine whether or not there is a fault and remedy if required.

Please note the warranty will become invalid if user modifications are made to the Seahorse KontikiDrones or non original Seahorse KontikiDrones or parts (for example batteries) are used in/with the Seahorse KontikiDrones.

The warranty does not cover damage caused by accident, misuse, unauthorised repairs, or not taking reasonable care. Seahorse maintains the right to determine whether to repair or replace any parts subject to a warranty claim.

 

KONTIKI DRONE extended WARRANTY care package

The Extended Warranty Care Package can be purchased at the time of purchase and renewed for an additional 12 months (total 24 months) at the annual service.

The Extended Warranty Car Package will include

  • Extending the warranty period to 12 months,

  • Able to purchase an additional 12 months, extending the warranty to a maximum of 24 months.

  • A free Annual Service (see above) check and update.

  • All mechanical and electrical repairs where there has been a mechanical or electrical failure.

  • Plus - The right to purchase a replacement Seahorse Revo4 KontikiDrone at a heavily discounted price if your Seahorse Revo4 KontikiDrone is lost at sea - conditions apply.

 

Please note this is not an insurance policy and does not cover thief.

 

 

 

 

 

Limited Warranty on the Strobe light

The warranty on the strobe light is limited to 12 months from the date of purchase. The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Seahorse retains the right to determine whether to repair or replace the faulty part. The warranty does not cover damage caused buy water entering the strobe light. This is caused by the bulb not being screw on tight against the seal.

Limited Warranty on the Batteries

The warranty on the batteries is limited to 12 months from the date of purchase. The warranty covers the repair or replacement of faulty parts due to faulty workmanship or materials. The warranty does not cover normal wear and tear from use. Batteries should last 2 or more years before you notice any significant drop in performance. Battery failure is generally caused by leaving the batteries discharged, or overcharging.

Internet Sales

Seahorse Equipment Limited reserves the right to correct any errors discovered after an internet order has been placed. This could involve advising the customer the correct price, offering to refund any money paid or overpaid, or the accepting payment of the balance between the incorrect price and the actual price. 

Free Delivery and Guaranteed the Best

Free delivery for all online orders.
Seahorse Kontiki provide an unmatched 2 year warranty and a 30 day money backed guarantee, giving you peace of mind and making your fishing even more enjoyable.

Contact Us

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